- a group of independent but interrelated elements comprising a unified whole.
- a process for obtaining an objective.
Policy
- a guiding principle
Procedure
- a series of acts
- a set sequence of steps
Guideline
- a recommended approach for conducting a task
- all transaction will be recorded in the same way, and the required information will be recorded in the correct places.
- The best practice, the most efficient way of recording transactions
- staff can refer to the written procedures
- new staff can be trained more quickly
- auditors can follow transaction more easily
- staff can record transactions more quickly and efficiently
- transactions which have not followed the procedure, which could be errors or frauds, may be identified more easily.
Sales systems
- objective - to record the value of sales to each customer and the amount outstanding to be collected.
- outputs - an analysis of sales by data and product type. a report showing amounts owing from receivables and how long outstanding.
- inputs - customers place orders by fax and by telephone
- sequence of events : oder received --> goods despatched --> invoice sent to customer --> invoice sent to customer --> sale recorded in accounts --> payment received from customer --> outstanding amounts followed up
odering state of the system
- objective - to receive and process orders quickly and accurately, to ensure that goods are only despatched where the amount charged will be collectable.
- outputs - instruction to despatch department to despatch goods, instruction to accounting department to invoice (charge for) goods.
- inputs - note of telephone call, fax
- what could go wrong - details of orders may be lost, details of orders may not be passed on to despatch and/or invoicing, order may be processed from customer who is unwilling/unable to pay
- companies will collate the formal procedures within each system into a procedure manual.
- a good procedure manual will contain sufficient detail to enable staff to understand the procedures they should carry out with minimal supervision and verbal instruction
- manual will normally contain a flowchart of each system. It enables an overview of the system to be easily gained.
- the diagram will be accompanined by detailed narrative notes, explaining in words the docment flows and the checks to be performed at early stage.
- procedure manual should be very specific as to who should perform each task, when and how frequently - this helps to ensure that staff fulfil their tasks on a timely basis and the controls performed by appropriate people
- manual should included specimens of each document referred to.
-Have following features:
a)Uniform processing of transactions
b)Lack of segregation of functions
c)Potential for data to be corrupted easily
d)Potential for increased management supervision
Advantages
-Low capital cost
-No computer experience required
-Easy to correct errors
-Ledgers are portable
-Can review transactions
Disadvantages
-Slower at performing calculations
-More calculation errors
-Analysis of information is more time-consuming
-Less easy to audit
Automated Systems:
Advantages
-Quicker
-Can perform complex calculation
-Few errors
-More security
-Easier to sort and analyse data
Disadvantages
-Capital cost
-Training cost
-Less easy to correct errors
-Systems can crash